Frequently Asked Questions
Everything you need to know about your CrystalMaggie experience.
How long will it take to receive my order?
Standard shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a return authorization code.
Are the crystals and stones authentic?
Yes, CrystalMaggie specializes in genuine, high-quality natural stones and crystals. Each piece is carefully inspected to ensure it meets our standards of authenticity and craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order ships, you will receive an automated email with a tracking link. You can also track your order directly on our website using your order number and email address.